Returns & Exchanges

At Pregomesh, we take pride in our handcrafted jewelry and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 14-day return and exchange window for all eligible items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email within 14 days of receiving your package to request a Return Authorization Number.

• 2.
  Prepare the Package

  Securely pack the jewelry in its original Pregomesh branded box and protective packaging to ensure it is not damaged during transit.

• 3.
  Dispatch the Shipment

  Affix the provided return label or use a trackable shipping service to send the item back to our distribution center.

• 4.
  Quality Inspection & Refund

  Once our artisans verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.